A Beginner’s Guide To Malaysia’s Touch and Go

The causeway reopening allows Singaporeans to make alternate weekend plans across the border. Enticed by the wide, open roads and the allure of affordable entertainment, many have already made their way over.

In tangible numbers, more than 1.2 million travellers have hopped across since the restrictions were lifted at the start of the month. To make the trip over, you’ll need a passport with six or more months of validity, and a valid VEP application for your vehicle. 

For more information about the unique circumstances and specifics of crossing the border at this present time, you can refer to our ultimate Malaysia travel guide here! You can also refer to our Malaysian sister site's guide to the upgraded TNG system right here!

Touch ‘n Go (TNG)

Think of Touch ‘n Go as the Malaysian equivalent of our NETS Flashpay card. You can use TNG cards to pay for tolls, as well as parking vendors that support the card, and even for ride hailing services.If you’re headed across the causeway, here are some useful facts about the card to take into account on your travels in Malaysia!

- How Do I Reload My Touch ‘n Go card?

Whilst TNG does have an eWallet, you cannot use it to top up the older physical cards - these can only perform transactions upon contact with a card reader. The upgraded cards, released in April 2022, can have value added via the mobile app, though due to the global chip shortage, you’re unlikely to get your hands on one from an official source.There is a thriving resale market for these cards however, with scalpers charging significantly more than the initial RM10 (S$ 3.18) Touch ‘n Go charged for the cards.

- So What Can I Use This eWallet For?

You can use it to pay for tolls, and to also add value to the upgraded cards. 

For the older cards (pre-April 2022), tolls can be paid via PayDirect. You’ll have to first add your TnG card to your eWallet, which can then be used to pay for your tolls. The balance will then be deducted directly (hence PayDirect) from your account instead of from your card balance!And you can add value to the upgraded cards without incurring any additional charges via the eWallet.

- How Do I Sign Up For The eWallet App?

Ensure you have a valid Malaysian or Singaporean mobile number. Your mobile device should also not be jailbroken and rooted, and is either an iPhone that has iOS 9 above, or an Android device with Android version 5.0 and up.

- If I Have An Expired Card, Can I Get A Refund?

Yes! In fact, if you frequently travel across the causeway, you may have multiple dormant or inactive cards with balance that you may want to cash out. Request for a refund using the Touch ‘n Go portal.Ensure that your card is already registered. If not, you can do so right here. With that done, click on this link, select the option for ‘Touch ‘n Go Card related charges’. Then select ‘Request eRefund Payment’ and fill in your card details.

At the next screen, select your eWallet as your preferred Refund Payment Method, and you’re done!

Border Hopping

With restrictions greatly eased, locals seeking an escape from the urbanised hustle and bustle of Singapore can now do so by hopping across the border. Lower fuel prices and a preferential currency exchange rate means even a short weekend getaway is starting to make a lot of sense.If you'd like to check on the status of the causeway, you can do so via the checkpoint feature on our app. Otherwise, monitor Malaysian fuel prices on our sister site right here!

Just try to not be a bad ambassador for Singapore, and abide by local laws when abroad!

Read More: The Ultimate Guide to Driving into Malaysia: VEP, Road Safety, Driving Etiquette, Accidents

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