Motorist Unveils Road Assist, A Smarter Way to Get Help on the Road

With the new Road Assist feature on the Motorist App, drivers will now be able to get fast and affordable help anytime on the road. Simply select your required service, and you will receive a non-obligational quote for that service.

When faced with a breakdown, flat battery or locked doors, we often have no choice but to call roadside assistance for help. It can lead to a lot of hassle, especially when there are a number of service providers to choose from. Furthermore, the service provider may not be knowledgeable enough on the type of vehicle you own, leading to even more problems and a huge repair bill.

Hence, to aid you in asking for help when there’s a problem with your vehicle, Motorist, Singapore’s leading automotive platform, has introduced a new Road Assist feature to its Vehicle Management App. This feature enables you to swiftly select and call the service you require, with no obligations whatsoever.

This new update provides you with easy access to service providers for road assistance, and ensures that you will receive aid for your vehicle in a matter of seconds. Through this feature, calling for road assistance is made simple and affordable.

Without further ado, let's get into how you can fully enjoy the benefits of this road assist feature.

This brand new update, found under the header ‘Drive’ as seen in the image above, enables you to select the service you require for your vehicle once it faces any difficulties. Hence, you’ll be able to gain access to a multitude of services, instead of just one.

There are five services available: Towing, Battery, Open Door, Jumpstart and Tyre, as seen in the image above. Towing is when your car is in need of serious repair and must be pulled to a workshop for extensive repair services. Battery is for situations when your battery has been damaged and your car is unable to start. Open Door refers to situations when you are locked out of your car or the boot of your car, and require assistance for it. Jumpstart is for cases when your car battery has been left running for too long and is drained, causing you to be unable to start your car. Finally, Tyre is when you require assistance with replacing worn out or damaged tyres for your car.

After selecting the service you require, you’ll have to key in your location before selecting Next.

In partnership with Spark Care Care, you can enjoy free towing services when you request for assistance through the Motorist App. This is subjected to Terms and Conditions, which you can find out more here.

Next, you’ll have to key in your vehicle information. You can simply click on the drop down arrow and select your vehicle information if it has already been previously registered in our app. Otherwise, simply key in your vehicle details as per normal after selecting 'Other Vehicle'.

Inputting your vehicle information right from the start ensures that the service provider will already have all your details at hand when they arrive. This enables them to prepare for the repair with the appropriate parts, minimizing the cost and time taken otherwise.

After submitting your enquiry, our service providers will get back to you within just a few seconds. From there, you may either seek their advice or arrange for the required service. Do note that their call is 100% non-obligational, meaning you are free to turn down their services.

Our new Road Assist feature is therefore the smarter way to getting your vehicle fixed. With just a few taps, you’ll be able to receive assistance for your vehicle in no time at all, at a more affordable price as well. The addition of vehicle details through the app will also minimize the risk of your service provider making errors, including making the process of vehicle repair that much more rapid and smooth sailing.

Ride a motorcycle? No problem! The Road Assist feature works for motorcyclists as well! Simply input the necessary information in the enquiry form and you're good to go!

Download the latest version of the Motorist App now, and enjoy the full benefits of our new road assist feature!

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Download the new Motorist App now. Designed by drivers for drivers, this all-in-one app lets you receive the latest traffic updates, gives you access to live traffic cameras, and helps you manage LTA and vehicle matters.