Grab Bans Front-Seat Car Passengers; Enhances Precautionary Measures

(Photo Credit: Straits Times)

Grab has implemented a series of enhanced precautionary measures across its services in an effort to improve hygiene and health practices.

In an effort to ensure safe-distancing, Grab will be banning front-seat passengers on its ride-hailing services. This, along with other measures, are expected to be implemented from end-June 2020.

“As part of our enhanced precautionary measures, Grab will enforce safe distancing within Grab vehicles by disallowing passengers to ride in the front seat beside our driver-partners,” Grab announced. “This means for instance that a regular four-seater car will only take up to three passengers.”

A new health and hygiene declaration feature will also be introduced on Grab’s platform.

“The new online health and hygiene declaration feature will require all drivers and delivery-partners, as well as passengers to confirm that they do not exhibit COVID-19 symptoms, and have adopted the necessary safety and hygiene measures, before they can start driving, delivering orders or booking a ride,” said Grab.

This measure is an enhancement of the daily health declaration that is already being implemented for Grab’s drivers and delivery-partners.

Grab also announced that its drivers and delivery-partners will be required to submit selfies to verify that they are wearing masks before they can start their work.

Drivers and passengers alike will also be able to cancel their booking at no extra cost if the other party is not wearing a mask, or appears unwell.

Furthermore, users are now also enabled to report health and hygiene concerns through the application’s feedback system.

“Together with our driver partners, we can help enforce new hygiene habits even before the ride starts”, said Mr Russell Cohen, Grab’s regional head of operations.

Employees and customers found to be in contravention of the new measures may risk having their accounts suspended. With these new measures, Grab aims to further enforce good hygiene practices in its services.

Source: Straits Times

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